Privacy policy
Last Updated: May 2026
Plain-English Summary
Welcome to Harambe System. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or use our digital services.
Key highlights: We collect only the information necessary to process your orders, provide customer support, run fitness features you've opted into, and improve your experience on our site and app. When you enable health tracking, we read data from Apple Health or Google Health Connect only to show it back to you inside the app — we never sell it or share it with advertisers. We share payment data with trusted partners like Shopify, Stripe, RevenueCat, and Google Play to run our store and process subscriptions securely. We also use AI tools (Anthropic's Claude and Google's Gemini) to help run the business — including drafting customer support replies, analyzing store data, and powering opt-in AI features in the App. These tools are configured so your data isn't used to train AI models. We use cookies for site functionality, analytics, and advertising measurement, and you have the right at any time to access, update, or completely delete your data (including full account deletion). Please read the full policy below for all the details.
This Privacy Policy describes how harambesystem.com (the "Site"), our mobile application Harambe Fit (the "App"), and Harambe System LLC (collectively, "we" or "us") collect, use, and disclose your Personal Information when you visit the Site, use the App, or make a purchase.
Collecting Personal Information
When you visit the Site or use the App, we collect certain information about your device, your interaction with our services, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site or App.
- Purpose of collection: to load the Site and App accurately for you, to perform analytics on usage to optimize our services, and to measure the effectiveness of our advertising campaigns.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, or when you use the App.
- Disclosure for a business purpose: shared with our processor Shopify and our advertising partners (such as Meta/Facebook) for ad measurement and attribution.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and our payment processors Stripe, RevenueCat, and Google Play (for Android subscriptions).
Customer support information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify. We also use AI assistants (Anthropic's Claude and Google's Gemini, both configured so that your data is not used to train AI models) internally to help draft responses and analyze customer issues.
AI feature information
- Examples of Personal Information collected: text prompts, goals, preferences, and other inputs you provide to AI-powered features (such as the AI Program Builder and AI Meal Planner); generated outputs; and usage metadata such as success or failure status and timestamps.
- Purpose of collection: to provide and improve AI features, troubleshoot errors, and prevent abuse.
- Source of collection: collected from you when you use AI features in the App.
- Disclosure for a business purpose: prompts are sent to our AI provider (Anthropic) for processing. You can read more about how Anthropic handles data here: https://www.anthropic.com/privacy. Generated programs and meal plans are stored in your account.
Internal AI tools
- Examples of Personal Information processed: customer names, email addresses, shipping/billing addresses, order details, support messages, and other Personal Information we hold that we may pass to AI tools when handling customer service, marketing, analytics, or store operations.
- Purpose of processing: to support internal business operations including drafting customer responses, analyzing store and order data, and managing our Shopify store. This includes use of Anthropic's Shopify connector, which allows Claude to read store data (such as products, orders, and customer records) on our behalf when we ask it to.
- Source of collection: derived from Personal Information you previously provided through orders, support requests, or App use.
- Disclosure for a business purpose: processed by Anthropic (Claude) and Google (Gemini, via Google Workspace). Both providers are configured so that your Personal Information is not used to train AI models. You can read about Anthropic's privacy practices at https://www.anthropic.com/privacy and Google's at https://policies.google.com/privacy.
Health and fitness data
- Examples of Personal Information collected: sleep patterns (including sleep stage durations), heart rate samples recorded during workouts and rest, body weight entries, and workout sessions (type, duration, distance, and energy burned). Collected only when you explicitly enable Apple Health (iOS) or Google Health Connect (Android) integration.
- Purpose of collection: to display your fitness and recovery data within the App, compute rolling statistics (resting heart rate, streaks, weekly summaries), and let you log workouts once across your devices.
- Source of collection: read from Apple HealthKit (iOS) or Google Health Connect (Android) after you grant permission. You can revoke this permission at any time in your device's system settings.
- Disclosure for a business purpose: not shared with any third party. Stored in your Harambe Fit account via Supabase (our backend provider) and cached on your device for offline use. Never sent to advertisers or used for ad targeting.
Push notification data
- Examples of Personal Information collected: device push tokens issued by Apple Push Notification service (APNs) on iOS and Firebase Cloud Messaging (FCM) on Android.
- Purpose of collection: to send you rest-timer notifications, streak reminders, and activity updates from friends. You can disable push notifications at any time in your device's system settings.
- Source of collection: generated by your device's operating system when you grant notification permission.
- Disclosure for a business purpose: tokens are sent to Apple (APNs) or Google (FCM) to deliver the notification, and notification content passes through the same services. Not shared with advertisers.
Minors
The Site and App are not intended for individuals under the age of thirteen (13). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Stripe to process payments for subscriptions and purchases made through our website and iOS app. You can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy.
- We use RevenueCat and Google Play Billing to process subscription purchases made inside the Android version of Harambe Fit. You can read more about how RevenueCat handles your data here: https://www.revenuecat.com/privacy. Google Play's privacy practices are described here: https://policies.google.com/privacy.
- We use Anthropic's Claude as an AI assistant to power opt-in AI features in the App and to support internal business operations, including via Anthropic's Shopify connector. Customer data sent to Claude is configured so that it is not used to train AI models. You can read about Anthropic's privacy practices here: https://www.anthropic.com/privacy.
- We use Google Workspace, including Gemini, to support internal business operations such as customer service, analytics, and content drafting. Our Workspace configuration prevents customer data from being used to train AI models. You can read about Google's privacy practices here: https://policies.google.com/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Meta (Facebook) advertising tools, including the Meta Pixel and the Meta Conversions API, to measure the effectiveness of our ad campaigns and to attribute conversions (such as subscriptions and purchases) back to our ads. Through these tools, we may share information such as your email address (in hashed form), IP address, browser information, and cookie identifiers with Meta to improve ad targeting and measurement. You can learn more about Meta's data practices here: https://www.facebook.com/privacy/policy/.
Health and fitness data is never used for advertising. Data read from Apple Health or Google Health Connect is used only within the Harambe Fit app to display your own statistics back to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the 'Your rights' section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. Our service providers — including Shopify, Stripe, RevenueCat, Supabase, Anthropic, and Google — rely on Standard Contractual Clauses, the UK International Data Transfer Addendum, or equivalent transfer mechanisms to protect your data. For more information on Shopify's transfer practices, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
We do not sell your Personal Information as defined by the California Consumer Privacy Act.
App Permissions
When you use Harambe Fit on your phone, we may request permission to access certain features of your device. All permissions are optional — you can grant or revoke each one at any time in your device's system settings. The table below summarizes what we request and why.
| Permission | Purpose | Platforms |
|---|---|---|
| Apple Health / Google Health Connect | Read sleep, heart rate, weight, and workout data (only if you enable integration) | iOS, Android |
| Notifications | Deliver rest-timer alerts, streak reminders, and social activity updates | iOS, Android |
| Camera | Scan food barcodes and take photos of meals | iOS, Android |
| Photo Library | Save workout share cards to your device | iOS, Android |
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Advertising Cookies
| Name | Function |
|---|---|
| _fbc | Meta (Facebook) click identifier. Stores the Facebook click ID when a user arrives via a Facebook ad. Used for ad attribution and conversion measurement. |
| _fbp | Meta (Facebook) browser identifier. Uniquely identifies the browser for ad measurement and targeting purposes. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Data Deletion & Account Deletion Policy
All users of Harambe Fit have the right to request deletion of their personal data at any time.
How to Request Data Deletion
Users may request deletion of their account and associated personal data by:
Sending an email to: support@harambesystem.com
Please include:
- Your registered email address
- Your full name (if used in the app)
- A statement requesting data deletion
If you signed up using Facebook Login, you may also request data deletion via your Facebook account settings.
What Data Will Be Deleted
Upon verification, we will permanently delete:
- Account information
- Profile data
- Workout data and fitness records
- Health data imported from Apple Health or Google Health Connect (note: deleting your Harambe Fit account does not delete the original data in Apple Health or Health Connect — those remain under your control)
- Any stored user-generated content
- AI prompts and generated content
- Push notification tokens
- Subscription records (subject to financial record-keeping requirements — see exceptions below)
- Facebook-linked data
Data Retention Exceptions
We may retain limited data if required for:
- Legal compliance
- Fraud prevention
- Financial record-keeping (if purchases were made)
Processing Time
All verified deletion requests will be processed within 30 days.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@harambesystem.com.
Last updated: May 2026
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.