Shipping policy
Plain-English Summary
Please allow 3–5 business days for handling before your order ships. Orders ship once every item is available, so an order containing a preorder item will wait until that item is ready. Signature confirmation must be selected at checkout. For international orders, applicable import duties and taxes are included in your checkout total.
Please review your order and delivery details carefully before purchasing. The sections below explain order changes, delivery responsibilities, and what happens if a package cannot be delivered.
Order Processing & Shipping Times
All orders are subject to a 3–5 business day handling period before shipment. Handling time is separate from transit time.
Your order will ship once all items are available. If your order includes a preorder item, the entire order will wait until that item is ready to ship. Please review any shipping information provided for preorder items before placing your order.
If we cannot ship within the timeframe stated when you placed your order, we will notify you and provide the option to agree to the delay or cancel the unshipped order for a prompt refund, as required by applicable law.
Order Changes & Cancellations
Once an order has been placed, it cannot be changed or canceled, except where cancellation rights apply under applicable law, including the shipping-delay rights described above.
Before completing your purchase, please check your items, quantities, shipping address, and delivery method. For information about returning an order, see our Refund Policy.
Shipping Restrictions & Special Requests
If your address has delivery restrictions or requires special arrangements, please let us know before or at the time of purchase so we can accommodate your needs.
Special shipping requests may involve additional charges. If a charge is required, we will email you before shipment to obtain your approval.
Delivery & Signature Confirmation
Signature confirmation is included only when explicitly selected at checkout. Other shipping methods, including paid upgrades, do not include a signature requirement by default.
If your shipment requires a signature and you are unavailable at the time of delivery, you are responsible for arranging pickup or redelivery with the carrier.
Please retrieve your package promptly after delivery. Harambe System is not responsible for packages stolen after delivery, except where applicable law requires otherwise.
If tracking shows your package as delivered but you cannot locate it, please contact the carrier and reach out to us with your order number and the details of the issue.
Undeliverable Packages
If the carrier is unable to deliver your package and it is returned to us, we will refund your order less a 10% restocking fee, where permitted by law.
A restocking fee will not be deducted from any refund that applicable law requires us to issue in full. This provision does not limit your statutory cancellation or refund rights.
International Shipping
All international orders ship DDP (Delivered Duty Paid). Applicable import duties and taxes are included in your final checkout total, so no additional import duties or taxes are due upon delivery.
We must declare the full value of each shipment and cannot mark orders as gifts or reduce their declared value.
Customs authorities may inspect or hold a shipment, which can delay delivery even when all duties and taxes have been paid.